Hermes Canvas Tote Bag Document Bag Luxurious Feeling S241023-05

About Trenbe

Trenbe is Korea’s premier luxury resale marketplace, bringing the world’s most sought-after designer pieces to discerning buyers everywhere. With over a decade of flawless authenticity, cutting-edge technology, and dedicated service, we’ve earned the trust of millions.

100% Authentic, Every Time

• Meticulous verification ensures zero authenticity issues in our 10+ years across Korea, Japan, and the UK.
• Over 1.7M shoppers and 2.8M products sold—your confidence is our priority.

Proven Track Record & Global Trust

• Surpassed $500M in annual sales, backed by $80M+ in funding from top venture capital firms.
• 10K+ designers on board and 9,500+ new arrivals weekly mean ever-evolving luxury at your fingertips.

Exceptional Customer Experience

• 1 million active customers rely on our secure transactions, worldwide shipping, and responsive support.
• Our commitment to transparency and satisfaction ensures peace of mind from browsing to delivery.

PLEASE READ BEFORE ORDER

About Customs & Import Duties

• For your convenience, please note that import duties and taxes are not includedin our prices. These charges vary by country and will be collected separately.
• We recommend checking with your local customs office before purchasing to understand any additional costs that may apply.
• The delivery carrier will collect these charges upon delivery - this is standard practice and separate from our shipping fees.

Availability Notice

• As a trusted global seller, we offer our products through multiple channels to serve you better.
• To ensure fair treatment, we process all orders on a first-come, first-served basis.
• We'll promptly notify you if an item becomes unavailable, and we're always happy to suggest similar alternatives.
• Our dedicated team will respond to your inquiries as quickly as possible, though there might be slight delays due to time zone differences.

SHIPPING INFORMATION

Premium Shipping Service

• We partner with trusted carriers like DHL and FedExto ensure safe and swift delivery from South Korea to your doorstep.

Delivery Timeline

• Your item will be carefully packaged and shipped within 2-3 business days.
• While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. We'll keep you informed every step of the way.

PAYMENT POLICY

Payments

• PayPal, Venmo, Google Pay, VISA, Master Card, Discover

About customs

• Import duties, taxes, and charges are Not includedin the item price. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to buying.
• These charges are normally collected by the delivering freight (shipping) company or when you pick up the item. Do not confuse them for additional shipping charges.

RETURN POLICY

HASSLE-FREE RETURNS

• Your satisfaction is our priority! If you're not completely happy with your purchase, please contact us within 7 days of receipt.
• Simply message us first to initiate the return process - we're here to help!
• To ensure a full refund, please return the item in its original condition.
• While return shipping costs are the buyer's responsibility, we'll guide you through the process to make it as smooth as possible.
• Please note that customs fees and duties are non-refundable per international shipping regulations.
• We encourage open communication - reach out to us via eBay message for personalized assistance with any concerns.
• To ensure your complete satisfaction, we recommend carefully reviewing all item details and photos before purchasing.
• Please note that auction items are final sale and not eligible for returns.If there is a significant issue that was not disclosed in the listing, please contact us for assistance.